LNC Motors Ltd, 18 Brunel Road, Gorse Lane Industrial Estate, Clacton-on-Sea, CO15 4LU ("we", "us", "our") is the data controller for the personal information described in this policy. You can contact us at [email protected] or 01255 754405.
This policy covers this website (lncmotors.dedyn.io), our online booking system (gsm.lncmotors.dedyn.io), and the information we collect when you book, visit, or use our garage in person or by phone. It's written to meet the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as regulated by the Information Commissioner's Office (ICO). For information about cookies specifically, see our Cookie Policy.
When you book an MOT or other work — online, by phone, or in person — we collect:
We do not collect payment card details through this website or booking system.
| What we do | Why (our legal basis) |
|---|---|
| Booking your MOT or other work, running the workshop calendar | Necessary to perform our contract with you |
| Looking up your vehicle's MOT history via the DVSA service | Necessary to perform our contract with you |
| Issuing invoices and keeping financial records | Legal obligation (tax and accounting law) |
| Sending MOT reminder texts | Your consent — you can withdraw it at any time |
| Keeping a record of who changed what in our systems (audit log) | Our legitimate interest in running a secure, accountable garage |
If you tick the marketing consent box when booking, we'll text you before your MOT is due (30, 14 and 7 days ahead) with a link to book online. We only message customers who've given consent, we never message you more than once for the same reminder, and you can ask us to stop at any time — just call, email, or tell us in person and we'll update your record.
At present these reminders are generated and logged by our own booking system rather than sent through a third-party messaging service. If we turn on a text-messaging provider (such as Twilio) in future, your phone number and message content would be shared with that provider solely to deliver the text — we'll update this policy if that changes.
We don't sell your information, and we don't share it with anyone for their own marketing. We share the minimum necessary with:
Our booking system runs on infrastructure we operate in the United Kingdom (Oracle Cloud's London data centre). Your data does not leave the UK, so the UK GDPR's rules on international transfers don't apply to it.
Under UK GDPR, you have the right to:
To exercise any of these, contact us at [email protected] or 01255 754405. We'll respond within one month. If you're not satisfied with our response, you can complain to the Information Commissioner's Office (ICO).
Our website and booking system are only accessible over encrypted connections (HTTPS). Access to customer records in our booking system is restricted to staff who need it to do their job, protected by individual logins. We don't store payment card details.
Our services are aimed at vehicle owners and are not directed at children. We don't knowingly collect personal data from children.
We may update this policy from time to time — for example, if we start using a new supplier or messaging provider. We'll post the updated version here with a new "last updated" date.
LNC Motors Ltd
18 Brunel Road, Gorse Lane Industrial Estate, Clacton-on-Sea, CO15 4LU
[email protected] · 01255 754405
